Contact Us
If you run into issues, have billing questions, or want to suggest improvements, please reach out.
- Email: support@shiraran.com
- Response Time: We aim to reply within 2 business days (Monday–Friday).
- Languages: English, Japanese
When you contact us, please include your device model, iOS version, game version, and a description or screenshot of the issue.
Frequently Asked Questions
The game is stuck on the loading screen.
Force-quit Picross Quest, ensure you have a stable internet connection, and relaunch. If the issue persists, reboot your device and try again.
I did not receive my rewarded energy after watching an ad.
Rewards are granted once the ad finishes. If the ad closes early or fails to load, you will not receive the bonus. Please try again later or contact us with the ad provider name and approximate time.
How do I restore progress on a new device?
Ensure you are signed in to the same iCloud account and Game Center profile. Picross Quest syncs mission and achievement progress through Game Center whenever you launch the app with an active connection.
The app crashes after the latest update.
Delete the app and reinstall from the App Store. Your purchases are tied to your Apple ID and will be restored automatically. If crashes continue, let us know with crash details.
Known Issues & Workarounds
- Rare ad load failures: Occasionally rewarded ads close immediately. If this happens, wait a minute and try again. We are coordinating with the ad provider for a fix.
- Audio volume resets: The music volume may reset after returning from background mode on some devices. Adjust the slider in Settings and it will persist during the current session.
Version History
Version 1.0.0
Initial App Store release featuring the Kanto region campaign, daily challenges, and rewarded energy ads.
Support Policy
Picross Quest is actively maintained, and we provide compatibility updates for major iOS releases. If an update causes a regression, please notify us immediately so we can prioritize a fix.
We follow Apple’s standard refund guidelines. For billing concerns, contact Apple Support directly and include your App Store receipt.
Data & Privacy
Picross Quest stores progress locally on your device and in iCloud Game Center. We use Google AdMob to deliver rewarded ads; ad personalization can be disabled from the in-game settings menu, which requests App Tracking Transparency authorization.
See the full Privacy Policy for details.
Feature Requests
We welcome ideas for new puzzles, creatures, and quality-of-life improvements. Submit suggestions via email or open an issue on our GitHub tracker.